At Berryfield Fruits Shop, we’re committed to delivering healthy plants to your doorstep and ensuring your complete satisfaction with every purchase. Below you’ll find all the details about our shipping and returns processes to make your gardening experience seamless.
Shipping Information
We ship globally (excluding Asia and some remote areas) using reliable carriers to ensure your plants arrive in excellent condition.
Shipping Options & Timelines
- Standard Shipping: $12.95 via DHL or FedEx
- Order processing: 1-2 business days
- Delivery: 10-15 days after dispatch
- Free Shipping: Available for orders over $50 via EMS
- Order processing: 1-2 business days
- Delivery: 15-25 days after dispatch
All plants are carefully packaged with root protection to survive transit. You’ll receive tracking information once your order ships.
Returns & Exchanges
We want you to be completely satisfied with your plants. If you’re not happy with your order, here’s how our returns process works:
Eligibility for Returns
- Returns must be initiated within 15 days of delivery
- Items must be in original condition with roots protected and moist
- All plant tags and original packaging must be included
- Order confirmation or proof of purchase is required
Non-Returnable Items
Due to their perishable nature, we cannot accept returns for:
- Andean Tubers (once removed from protective packaging)
- Bare-root plants that have been planted
- Custom espalier trees (grown to specific specifications)
- Plants showing signs of disease or pest infestation
How to Return Your Plants
- Contact us within 15 days at [email protected] with your return request
- Package carefully – Reuse original packaging with roots protected
- Ship back – We’ll provide return shipping instructions (customer pays return shipping unless error is ours)
- Wait for inspection – We’ll inspect upon receipt and process your refund/exchange
Return Request Email Template
Subject: Return Request for Order #[Your Order Number]
Dear Berryfield Fruits Shop,
I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:
Items to return: [List items, quantities, and reasons for return]
Preferred resolution: [Refund/Exchange – if exchange, specify preferred item]
Additional notes: [Any relevant details about the condition of the plants]
Please advise on next steps for returning the items.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]
Refund Processing
Once your return is received and inspected, we’ll email you a notification. Refunds are processed as follows:
- Processing time: 5-7 business days after inspection
- Credit cards: Refunds appear in 3-10 business days (depending on your bank)
- PayPal: Refunds typically process within 24 hours
Note: Original shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
- Same-value exchanges: New plants ship after we receive your return
- Higher-value exchanges: We’ll invoice you for the difference
- Lower-value exchanges: We’ll refund the difference
Damaged or Incorrect Items
If your plants arrive damaged or incorrect, contact us immediately at [email protected] with photos of the items and packaging. We’ll arrange replacements at no additional cost.
Our Gardening Promise
We nurture every plant with care before shipping and want them to thrive in your garden. If you have any questions about our policies or need gardening advice, don’t hesitate to reach out to our friendly team.
Happy gardening,
The Berryfield Fruits Shop Team