Welcome to Berryfield Fruits Shop’s FAQ! We’re delighted you’re here to grow your gardening journey with us. Below you’ll find answers to common questions about our plants, shipping, and services. Can’t find what you need? Our gardening team is always happy to help at [email protected].

About Our Products

What types of plants do you specialize in?
We specialize in fruit-bearing plants, berries, nuts, and unique edibles including:
– Berries (blueberries, blackberries, elderberries, aronia)
– Fruit trees (apples, apricots, figs, flowering quince)
– Specialty plants (Andean tubers, bamboo, capers, chestnuts)
– Espalier-trained trees for space-saving gardens
Are your plants organic?
While we use sustainable growing practices, not all our plants are certified organic. We focus on healthy, vigorous plants that are well-adapted to home cultivation. Specific growing methods are listed with each plant description.
What condition will my plants arrive in?
We ship plants in their dormant state or at the ideal growth stage for transplanting. Each order includes detailed planting instructions and care tips developed from our years of specialized growing experience. Plants are carefully packaged with eco-friendly materials to ensure safe arrival.

Ordering & Account Questions

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online payments.
Can I change or cancel my order after placing it?
Orders are processed quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. We’ll do our best to accommodate your request if your order hasn’t yet been prepared for shipping.
Do you offer wholesale or bulk pricing?
Yes! We offer special pricing for homesteaders and those making larger orders. Contact our gardening team at [email protected] to discuss your needs.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods tailored to gardeners’ needs:
Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 days after dispatch with tracking and temperature control when needed.
Free Shipping: For orders over $50 via EMS, arriving within 15-25 days after dispatch.
Do you ship internationally?
We ship globally except to Asia and some remote regions due to agricultural restrictions. International customers can enjoy our unique varieties with the same careful shipping methods.
What if extreme weather delays my shipment?
While we can’t control weather conditions, we monitor shipments closely and will communicate any significant delays. Our packaging is designed to protect plants during transit, and our quality guarantee covers plants that don’t arrive in good condition.

Returns & Guarantee

What is your return policy?
We guarantee your plants will arrive in good, viable condition. If you’re not satisfied, please contact us within 15 days of receipt with photos of the plants. We’ll work with you to replace the plants or provide a refund.
What if my plants don’t thrive after planting?
While we can’t guarantee how plants will grow in every environment (soil, climate, and care affect results), our gardening experts are happy to provide advice. Email us with details about your planting situation, and we’ll offer tailored care suggestions.

Gardening Support

Do you provide planting advice?
Absolutely! Each order comes with detailed planting instructions, and our gardening team is always available to answer your questions at [email protected]. We specialize in helping both beginners and experienced gardeners succeed.
Can you recommend plants for my specific climate?
We’d be delighted to help you select plants suited to your growing zone and conditions. Share your location and gardening goals with us, and we’ll suggest varieties that will thrive in your space, whether you’re gardening on a balcony or homestead.

Still have questions? Our gardening passion extends beyond just selling plants—we’re here to help you grow. Email us anytime at [email protected] or write to:
Berryfield Fruits Shop
800 Quacco Road, Savannah, US 31419